assess your SAP maturity, how to make business talk to IT (and vice versa), how to keep your end users happy, and more. 1. SAP Maturity Is your organization taking full advantage of SAP? Are your end users? In this book, you’ll learn what it takes to find out. 2. Center of Excellence Learn how to establish an organization that maintains success with SAP: Discover roles, responsibilities, KPIs, and more. 3. Staffing and Outsourcing What resources do you need to be successful? How do you find providers that are worth your money? How do you keep them motivated? Find the answers here. 4. Measure Success Did your processes actually improve after go-live? By how much? Define indicators and measure performance to understand what you’ve gained. Topics covered in this book include: SAP implementation lifecycle Assessing your organization’s SAP maturity Building and sustaining a Center of Excellence Outsourcing SAP applications support Continuous business process improvement End-user training

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