into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The book is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry.   Covers key trends in the hospitality industry, including the quality of customer service, the use of technology, diversity, and team-based approaches to organizational behavior. Hospitality industry expert cases – leaders in the hospitality industry discuss their personal experiences, providing students with valuable industry insight and expertise. End-of-chapter exercises that help students actively experience various aspects of the hospitality industry. PowerPoint slides for each chapter, giving instructors a lively and colorful tool to enhance their lectures

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