Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

by Sarah Cook
  • List Price: $44.95
  • ISBN-10: 0749465301
  • ISBN-13: 9780749465308
  • Edition: N/A
  • Type: Paperback
  • Publisher: Kogan Page

About The Book

Across the global economy, customers' expectations are continually rising but many companies fail to deliver against those expectations. With the rise... Read more

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