
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
by Sarah Cook- List Price: $44.95
- ISBN-10: 0749465301
- ISBN-13: 9780749465308
- Edition: N/A
- Type: Paperback
- Publisher: Kogan Page
About The Book
Across the global economy, customers' expectations are continually rising but many companies fail to deliver against those expectations. With the rise... Read more
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