The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box)

The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box)

by Matthew Dixon
  • List Price: $30.00
  • ISBN-10: 1469055589
  • ISBN-13: 9781469055589
  • Edition: Unabridged
  • Type: Audio CD
  • Publisher: Your Coach In A Box

About The Book

Conventional wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. Some focus on dazzling them at... Read more

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