
The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Your Coach in a Box)
by Matthew Dixon- List Price: $30.00
- ISBN-10: 1469055589
- ISBN-13: 9781469055589
- Edition: Unabridged
- Type: Audio CD
- Publisher: Your Coach In A Box
About The Book
Conventional wisdom holds that to increase loyalty, companies must "delight" customers by exceeding service expectations. Some focus on dazzling them at... Read more
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