employees, this workbook helps readers build job survival and success skills, increase productivity, and improve job satisfaction and success. Many activities reinforce key points and show readers how to be ready for the workplace and improve their basic job skills. The narrative is easy to read; informative; and features numerous examples, checklists, case studies, and section summaries. This fourth edition includes a new chapter on workplace communication skills; new "Important Skills” sidebars that provide thumbnail advice for succeeding in the work world; new sections on the impact of technology on employee behavior; expanded introductions and summaries that help put each chapter into a clearer context; and updated research and statistics throughout.

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