interactive exercises, and examples that have been adapted from actual healthcare situations. The interactive format asks readers to assess the health communication and information exchange that occurs in the initial scenario of each chapter, then to answer questions about their observations and assessments. The student then has the opportunity to rewrite the scenario in order to enhance the interpersonal communication, relationship-building, and decision-making between the participants. An alternate scenario is also presented to provide readers with an example to compare to their rewrite. Interactive Case Studies in Health Communication covers a wide variety of health communication topics including nonverbal communication, family communication, telephone conversations, managed care, emotional issues, hostile patient or family members, the media s impact on provider-patient communication, intercultural communication and end-of-life conversations. This book also highlights the importance of interpersonal communication and relationship-building for information sharing and collaborative decision-making.

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