principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor, students and professionals alike will benefit from this classic guidebook that is now more reader-friendly and accessible. NEW to the SECOND EDITION: 4-5 additional review questions for each chapter Expanded material and new exhibits on delegation New discussion on the effects of organizational shuffling on employee motivation Expanded material on the legal implications of performance appraisal New section on Six Sigma New coverage of several more laws that affect employees and employment Updated material on HIPAA implementation Updated material on unions and union organizing in health care Key Points Deals with the fundamentals of management as applied by those who supervise in healthcare organizations. Information reflects the unique character of the health care organization Valuable as a classroom tool and also as working guide, a text students will want to hang on to and refer to later Pedagogy Intro Quote Chapter Objectives Situation Dialogues Questions for Review and Discussion Exercise Notes Instructor Resources: Transition Guide and a TestBank

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