competence. Research has demonstrated that people who are able to consciously manage the way they relate to others are much more successful in terms of achieving their goals. With this in mind, the book aims at increasing our awareness of those techniques which will help us to manage working relationships more effectively. John Hayes uses practical examples and illustrations to explain how we can learn to read the actual or potential behavior of others and use this knowledge to our advantage in the workplace. Some of skills examined in detail are listening to nonverbal messages, information-getting, explaining, presenting, helping, influencing negotiating, and working with groups.

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