Service Excellence @ Novell: Taking Customer Service From Cost to Profit
by Nova Vista- List Price: $18.95
- ISBN-10: 9077256113
- ISBN-13: 9789077256114
- Edition: 1st
- Type: Paperback
- Publisher: WinSource Publishing LLC
About The Book
Ten years ago, Novell's customer service division was doing fine - pleasing customers and keeping them loyal. But in a high-impact transformation, the... Read more
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