Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you’ll find detailed, illustrated discussions about: * The importance of process * Process mapping * Key stakeholders’ roles and responsibilities * The ten-step process redesign methodology * Process improvement and creating the process team * The four lenses of analysis * Customer report cards, benchmarking, and best practices * Process redesign case studies * Design principles for process redesign * Barriers to process redesign * Becoming a process-focused organization * Building cross-department process management * Using information technology in process management

Hide more