have to write everything from letters and memos to reports and procedures and publicity. People might spend 50 per cent of their time writing, and yet they are usually left to their own devices as everybody is simply expected to know how to write. Writing is a skill, and this text aims to show the reader how to develop their skills to produce effective written work. It aims to help plan, write and present written work, even if an organization has set formats and styles to follow.

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