programs. This is the textbook on the subject; the authors are consulting and speaking, worldwide, and are widely regarded as the go to people on all aspects of Volunteer Management. This comprehensive text shows how to involve volunteers in agencies, and covers all the basic information plus special features on supervision, problem volunteers, and more. There is a large reference section, and more than 100 reproducible checklists and assessment tools. PARTIAL TABLE OF CONTENTS 1.Planning a High-Impact Volunteer Program 2.Creating Motivating Jobs 3.Recruiting the Right Volunteers 4.Screening and Interviewing 5.Supervising for Maximum Performance 6.Evaluation, Positive Corrective Action and Termination 7.Retention and Recognition 8.Volunteer-Staff Relations 9.Risk Management 10.Measuring Volunteer Program Effectiveness EXCERPT FROM THE BOOK Creating Motivating Jobs An organization that has interesting and productive positions to offer will have an easy time attracting and keeping volunteers. Too many organizations, instead, provide unsatisfactory work experiences and then have an impossible time retaining volunteers. In such cases, staff may regard volunteers as unreliable. The problem of badly designed volunteer work is seldom diagnosed.

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