Microsoft System Center 2016 Service ManagerMaster the skills of configuring, deploying, managing, and troubleshooting your Service Manager 2016This book contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service ManagerWho This Book Is ForThis book will be useful to IT professionals including SCSM administrators who want to configure and administer System Center Service Manager 2016 and understand how to solve specific problems and scenarios that arise. It will also be useful to users of Service Manager 2012 who want to learn about the new features and capabilities of the Service Manager 2016 release. It will be ideal if you have Service Manager experience as well as experience with other System Center products.What You Will LearnSee a practical implementation of the ITSM framework and processes based on ITILDeploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configurationGet to know about Incident, Problem, and Change Management processes and configurationGet to grips with performing advanced personalization in Service ManagerDiscover how to set up and use automation with and within Service Manager 2016Work with Service Manager Data WarehouseFind out what Security Roles are and how to implement themLearn how to upgrade from SCSM 2012 R2 to SCSM 2016

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