Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition

Service Offerings and Agreements: A Guide for ITIL Exam Candidates - Second Edition

by Richard Griffiths
  • List Price: $46.99
  • ISBN-10: 1780171927
  • ISBN-13: 9781780171920
  • Edition: revised
  • Type: Paperback
  • Publisher: BCS

About The Book

By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. This book is aimed... Read more

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