mediation process. A few more examples: · Creating a “plan for movement” in offers and counteroffers· Spotting the chance to “arbitrage” a deal point · Using “zingers” to create positional vulnerabilities for your opponent · Mediation prep and its potential for cementing client relationships · How miscommunication through numbers can cause lost opportunities · Perils of the “fatigue factor”· Breaking impasse ? the pros and pitfalls of mediators' techniques Every chapter also includes a variety of "sidebars"?standalone pieces ranging from instructive anecdotes to direct me-to-you advice on specific mediation topics. Some examples: “Johnathan C. Bolton's Bad First Time” . . . “Why Jay Cohen Reads Tom's Mediation Brief First” . . . “What Maralee Eriksen Learned From Watching 40 Mediated Settlement Conferences” . . . “How Parties Can (Mis)communicate Through Numbers” . . . and many more.

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