Gallup's proprietary Q12 survey from the mid-1990s, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.The authors weave Gallup insights from 1999 to 2006 with discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics.

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