insight into the many different areas of expertise that are required in a good manager. These include how to handle cliques, how to handle the perceived or real excellence of the previous manager, how to handle difficult subordinates, and many others. The aspiring manager, or one recently promoted to management, will benefit from the sage advice offered for these and many other situations that arise from the new responsibilities of being a manager. Consider, for example, the need to establish and maintain good relationships with those above one's position and also those in positions parallel to one's own. Accomplishing this end requires recognizing that the need is there, giving careful thought to how it is to be accomplished, and then monitoring results. This book provides the recognition and the processes for success.

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