patient outcomes and program quality. Case studies are included, which illustrate how processes can be revised to enhance quality, reduce risk, and improve business outcomes and results. Process analysis tools are explained so that professionals can identify problems, including causes and other issues, implement corrective actions, and evaluate implemented solutions. The statistical process control to monitor system performance (variables) and outcomes (attributes) along with multiple data sets are included, all of which can be used to practice quality management. Root cause analysis is discussed along with clinical applications used to enhance quality patient care.

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