high-quality telephone care. This popular resource from the American Academy of Pediatrics features more than 125 tested decision-support protocols spanning 98% of common pediatric complaints—everything from abdominal pain and anaphylaxis to thrush, tick bite, and trauma. Here’s the help triagers need to handle calls with complete confidence. Highlighted triage assessment questions—step-by-step checklists to help gauge the urgency of patient problems and select the appropriate disposition Parent-reassuring home care instructions Prescription and nonprescription medication questions, dosages, and recommendations Detailed User’s Guide—a valuable training tool for triage and advice personnel Reproducible telephone log sheets—standardize call documentation and save charting time Quality assurance checklist—for staff training and evaluation, enhanced caller satisfaction Urgent updates—immediate Web access to protocol changes Spiral-bound format—lies flat for convenient useThe14th Edition has been updated from cover to coverNEW look and feel for streamlined triage—eye-appealing double-column format helps triagers scan relevant protocols more easily, zero in on callers’ specific concernsmore rapidly.Content updates—more than 90% of all protocols revised, many extensively.New protocols include    Food Reactions    Influenza Exposure    Rash, Amoxicillin or Augmentin    Vomiting With Diarrhea Robust Index—for faster, easier searching by page number.Sharpened symptom definitions—speed problem identification.

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