developing, and retaining talented employees. New features include: - Newly added chapter on developing a performance plan that gains employee's commitment - Many new real-world performance management examples from government, manufacturing, service, and health care - Detailed steps for applying each phase of performance management - Additional competency model specifically for leaders in a Lean organization - This guide provides supervisors, work groups, and human resource professionals with easy-to-use processes and forms for planning, appraising, and recognizing performance. Learn how to effectively set measurable goals, build competencies, coach and mentor, conduct performance appraisals and recognize accomplishments. Features: - Setting clear performance expectations - Creating competency m

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