A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool

A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool

by Barlow, Janelle
  • List Price: $22.95
  • ISBN-10: 1576755827
  • ISBN-13: 9781576755822
  • Edition: 2nd
  • Type: Paperback
  • Publisher: Berrett-Koehler Publishers

About The Book

The first edition of A Complaint Is a Gift introduced a revolutionary notion: customer complaints are a valuable feedback mechanism that can help... Read more

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