
A Complaint Is a Gift: Using Customer Feedback as a Strategic Tool
by Barlow, Janelle- List Price: $22.95
- ISBN-10: 1576755827
- ISBN-13: 9781576755822
- Edition: 2nd
- Type: Paperback
- Publisher: Berrett-Koehler Publishers
About The Book
The first edition of A Complaint Is a Gift introduced a revolutionary notion: customer complaints are a valuable feedback mechanism that can help... Read more
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