step-by-step guide you’ll learn how to evoke interest, not antagonism, when you speak about sensitive issues; and to listen without becoming defensive. You’ll discover secrets to effective dialogue, techniques for cleaning up after inadvertent "toxic spills," and ways to ensure that apologies yield healing—plus you’ll learn the three-step waltz of smooth shared decision-making, how to keep the anger ceiling low, and strategies for converting moments of anger into powerful opportunities for learning and growth.With each chapter you’ll acquire key skills for a happier, more gratifying marriage. A host of engaging practice exercises give you a chance to repeat each skill often enough that it can become yours.

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