affecting healthcare delivery.Dunn and Haimann's Healthcare Management will help readers gain the skills they need to motivate their teams to meet increasing demands. The book uses the functions of management - planning, organizing, staffing, influencing, and controlling - as the primary framework for explaining the supervisor role. The details of each function are explained and illustrated with examples of common situations. The concept of authority is also weaved throughout the book.This new edition includes:Additional material on ethics and ethical decision makingAdditional contemporary management theory including the Parity Principle and Role TheoryExpanded coverage of hiring and managing a diverse workforceUpdated information about labor regulations, unions, and grievancesThe supervisor's role in regard to medical identity theft and e-discoveryNew tools and templates, including a sample telecommuting agreementUpdated charts and figures and additional reading suggestions

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