the federal government has been what it's all about ever since passage of the Government Performance and Results Act of 1993 (GPRA). Since President Clinton signed the law, every federal agency and organization has implemented a variety of strategic management approaches to streamline operations, maximize performance and achieve compliance. One of the most successful of these approaches has been the "Balanced Scorecard" - a new corporate favorite - adapted specifically for implementation in the federal government. Now you can discover how your federal colleagues are achieving operational excellence and enhancing organizational performance using this successful approach in the pages of this all-new book by Jim Whittaker. Find everything you need to develop your strategic plan and measure performance by the next budget cycle: Implement a strategic plan for your federal organization to achieve full compliance with the Government Performance and Results Act of 1993. Develop and communicate a powerful vision statement to reach federal strategic goals. Identify areas of improvement that will significantly impact the success of federal agencies and organizations. Measure your customers' expectations against your actual performance. Find out how other federal agencies have successfully implemented the balanced scorecard approach.

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