Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

by Diane K. Kovacs
  • List Price: $72.00
  • ISBN-10: 1555705987
  • ISBN-13: 9781555705985
  • Edition: 1st
  • Type: Paperback
  • Publisher: Neal Schuman Publishers

About The Book

IM, e-mail, and chat reference is already here, but have you adapted your traditional reference interview and information provision skills to these new... Read more

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