Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization...

Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization...

by Desatnick, Robert L.
  • List Price: $38.00
  • ISBN-10: 1555424155
  • ISBN-13: 9781555424152
  • Edition: Revised
  • Type: Hardcover
  • Publisher: Jossey-Bass

About The Book

Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of... Read more

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