Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization...
by Desatnick, Robert L.- List Price: $38.00
- ISBN-10: 1555424155
- ISBN-13: 9781555424152
- Edition: Revised
- Type: Hardcover
- Publisher: Jossey-Bass
About The Book
Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of... Read more
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