Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization...

by Desatnick, Robert L.

List Price: $38.00
ISBN-10: 1555424155
ISBN-13: 9781555424152

Edition: Revised
Type: Hardcover
Publisher: Jossey-Bass

About The Book

Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of... Read more

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Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization...

About The Book

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The Tortilla Curtain (Penguin Books with Reading Guides)

Human Resource Management

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