contemporary issues that underscore the challenging and rewarding world of policing. Bestselling authors and Steven M. Cox, Susan Marchionna, and experienced law enforcer Brian D. Fitch balance theory, research and practice to give students a comprehensive, yet concise, overview of both the foundations of policing and the expanded role of today’s police officers. The accessible and engaging writing style, combined with stories from the field, make policing concepts and practices easy for students to understand and apply. Unique coverage of policing in multicultural communities, the impact of technology on policing, and extensive coverage of policing strategies and procedures, such as use of force, make this bestselling book a must-have for policing courses. Brian D. Fitch, Law Enforcement Interpersonal Communication and Conflict Management Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

Hide more