cost-effective patient care. This practical book identifies and defines the categories of competence that drive positive outcomes for the patient, organization, and - most importantly - for the case manager.The book is presented in four sections that (1) provide the rationale for a competency-based approach; (2) identify and describe eleven competencies, one for each letter of COLLABORATE; (3) review how the competencies benefit the case manager and organization; and (4) considers the future of case management practice.Not only is COLLABORATE an indispensable resource for the case management professional who aims to improve his/her level of practice excellence, but it also empowers anyone tasked with improving a patient's health care experience and quality of life. It provides the tools necessary to transform practice from task orientation to one that drives positive outcomes.

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