C. Ford reveal keys to successfully improving the art and craft of management based on using appropriate professional humor. This book offers playful stories and anecdotes as useful management tools to initiate a broad range of discussions on topics such as team building, productivity, motivation, personal integrity, and providing winning customer service. This text includes over 300 professional lessons and 300 management insights. The primary contribution (value added) of this book is to encourage readers to use humor as a tool to stimulate self-reflection, insightful group discussions, and personal improvements at work.

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