occasionally abusive parents?sound familiar? The second edition of McEwan?s best-selling classic will help you manage your most difficult audience, adding several features and examples that will give you the confidence and skills you need to handle such situations, including: Over two dozen strategies?enhanced and updated?to defuse emotionally charged parents An updated, easy-to-administer healthy school checklist Fifty ways to build parental support for your school Ten goals-at-a-glance to help keep your school-community relations on target A built-in facilitator?s guide

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