provision of mediation. This step-by-step process for providing mediation is edited & updated with new forms. Specific strategies and recommendations for mediation provision are made throughout the book. While some concepts in this book are based on sound traditional listening skills, many of the techniques and instructional guidelines for mediation in this text cannot be found in other training manuals. This second edition continues to provide the best set of specific instructions to mediators to date on how to provide mediation service that truly serves individuals' needs in times of crisis. Dr. Hope's in depth insights to mediation practice are a must for any professional counselor or mediator's reference.

Hide more