evolving health systems. Organized in four parts, Health Care Operations Management: A Systems Approach looks at operations, systems and financial management; methods for improving operations; analytical tools and technology; and health care supply chain. Its coverage ranges from hospitals and the health care systems to project management, patient flows, performance management, process improvement, and supply chain management. The text is in-depth enough to serve as a comprehensive education for undergraduate or graduate students in health administration programs, or as a professional reference for working administrators and supply chain professionals.The Third Edition has been significantly updated to include:- Expanded systems perspective that emphasizes the interconnection between the hospital and the health care system.- New chapters on insurance plans (4) and data analysis methods and statistical tools (12), reflect the growing trend of using big data to inform operations decisions in health stystems- Expanded content on information technology in operations management- New chapter on Six Sigma and lean management.- New cases studies and additional exercises problems provide realistic examples and opportunities for students to apply knowledge.

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