internationally acclaimed champion of healthcare improvement throughout the course of his long and storiedcareer as a physician, health care educator and policy expert,leader of the Institute for Healthcare Improvement (IHI), andadministrator of the Centers for Medicare & Medicaid Services.These landmark speeches (including all of Berwick’s speechesdelivered at IHI’s annual National Forum on QualityImprovement in Health Care from 2003 to 2012) clearly show why ourmedical systems don’t reliably contribute to our overallhealth. As a remedy he offers a vision for making our systemsbetter – safer, more effective, more efficient, and morehumane.Each of Berwick’s compelling speeches is preceded by abrief commentary by a prominent figure in health care, policy, orpolitics who has a unique connection to that particular speech.Contributors include such notables as Tom Daschle, Paul Batalden,and Lord Nigel Crisp. Their commentaries reflect on how it felt tohear the speech in the context in which it was delivered, andassess its relevance in today’s health care environment. Theintroduction is by Maureen Bisognano, CEO of Institute forHealthcare Improvement, and author of Pursuing the TripleAim.Praise for previous books by Don BerwickCuring Health Care:"The book is an easy and affirming read for anyone who is familiarwith and has used the TQM teachings of Dr. Joseph M. Juran and Dr.W. Edwards Deming and would be a simple and informativeintroduction to the concepts for anyone who has been hearing aboutTQM but has no idea what it is all about and wants to knowmore." —Permanent Fixes (blog)"Donald Berwick is the most clearly heard evangelist of applyingindustrial methods of continuous quality improvement in healthcare."—Annals of Internal MedicineEscape Fire:"With an effective blend of common sense, real-life stories,persuasive metaphors, and out-of-the-box thinking, Dr.Berwick’s presentations make for fascinating reading foranyone interested in improving America’s $1.7 trillion healthcare system."—Piper Report"Anyone interested in change in the healthcare system wouldenjoy this book. In degree programs, the various speeches would beuseful for discussion in a health policy readings course."—The Annals of Pharmacotherapy

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