learners as active participants, whilecreating the kind of energetic 'buzz' that is the hallmark ofsuccessful learning experiences. The book is sure to benefit bothseasoned instructors and subject matter experts who are new toteaching. I sure wish this book had existed when I began conductingwebinars back in the mid 1990s."—Carol Willett, former chieflearning officer, US Government Accountability Office"Not only has Cindy Clay put the adult learning principles intopractice, she has created an approach to the design, developmentand delivery of a virtual workshop that is potentially moreengaging than being face-to-face. Great Webinars captures all theessentials to creating a great on-line learning experience. . . .Thanks to the lessons learned in this book, we can now move fullspeed ahead with our e-learning strategy and I can now feelconfident we will be teaching versus simply reaching ourcustomers."—Karen Pacent, director, Learning and LeadershipDevelopment, United States Tennis Association"Great Webinars is written in a smart, authentic, practical,sassy, and easy-to-follow way. It reminds us to bring ourparticipants' experience front and center if we want them to beenthralled, and the learning environment to be enriched. CynthiaClay lets her own students tell us what is wrong with the currentuse of webinars and then proceeds to teach us how to build 'embetter. It's like having her sit beside you saying, 'Don't worry .. . I'll get you there.' And she does."—Beverly Kaye,founder/CEO, Career Systems International; coauthor, Love 'Em orLose 'Em and Getting Good People to Stay

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