handbook to improve your ability to manage teams and lead people. Twenty five key elements of modern day public service supervision are examined. Key principles are presented for each, along with engaging anecdotes based on real life public service experience. A range of tested tools are provided for you to use in your everyday work within the public service. A core theme of this handbook is that supervising is not about using positional authority to control people. It is about connecting with people, understanding them as individuals, and then creating a space for them to be successful.

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