fact, there are 31 essentials concrete solutions that have been tested, refined and proven to make a difference by highly successful practices. Now, with 31 1/2 Essentials for Running Your Medical Practice You can start using these same ideas to streamline your own practice, contain costs, defuse conflicts, boost reimbursement and increase physician, staff and patient satisfaction. Drawing on nearly 50 years of combined experience consulting with and running highly successful private practices, the authors map out practical, turnkey solutions to the harsh realities facing medical, dental, and all healthcare practices, including: tough competition, patient expectations, shrinking reimbursement, litigation, malpractice insurance costs, complex regulations, high rents, soaring utilities, and other challenges. TABLE OF CONTENTS 1. Subspecialties & Your Mission Statement: How patient demographics shape your practice 2. Choosing Your Office: How location affects your marketing and your practice s success. 3. The Business Plan: Creating the plan your bank will require and admire. 4. Choosing Your Corporate Structure: C-corp, S-corp, LLC, PC. 5. Developing A Budget: Your first year and every year 6. Hiring Your Staff: How many people should you hire and what skills should they have? 7. Leadership Skills: How to manage your staff and keep headaches to a minimum 8. Marketing Your Practice, Part I: Practical steps to getting the patient in the door. 9. Marketing Your Practice, Part II: Internal and external marketing and tracking your efforts 10. Writing Your Office Manual: Meeting your responsibilities as an employer 11. Office Dynamics: The EFF Words being EFFicient and EFFective with minimum EFFort 12. Motivating Your Staff: Trade perspiration for inspiration to get the most out of your employees 13. The Paperless Office: EMRs, digital equipment and health information technology 14. Remote Access: Working efficiently from home or on the road. 15. E-prescribing: Reaping the rewards of e-prescribing systems 16. Billing: The pros and cons of handling billing in-house or hiring a billing firm 17. Practice Assessments: from finances to client satisfaction why 7 vital assessments count 18. Controlling Overhead: Strategies for evaluating and controlling salaries, benefits and other expenses 19. Ancillary Services: A collaborative care model for offering secondary services 20. In-office Dispensing: Should you become a product retailer? 21. Patient Communication and Compliance: Getting your patients to follow their treatment plan 22. Plugging Revenue Leaks: 5 proven strategies for channeling small leaks back into the revenue stream 23. Time Management: Get off the gerbil wheel with new ways to enhance life within the practice 24. Expansion: what to consider before bringing on an associate or additional associates 25. Non-medical Malpractice Insurance Coverage: How to protect against other costly liabilities 26. Office Design: How successful practices integrate efficiency, storage and décor 27. Dealing with Stress: How to make sure your job doesn t kill you. 28. Effective Patient Scheduling: Tips on managing your caseload. 29. Collections: Tips for dealing with delinquent accounts. 30. Dealing with Difficult Patients: Communication and other tactics for defusing difficult situations 31. Balancing Your Personal and Professional Lives: Enjoying good business and good off hours, too. BONUS for the 31 1/2 essential! Enjoy new control of your practice, profits, people ... and life. Real-world success pearls that work for any healthcare practice

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