colleagues, co-workers and CEOs. Here is the reference book for handling any workplace communication--from dealing with a bad boss to handling embarrassing conversations. Misunderstood! The Fast Guide to Communicating at Work isn't just about the right words it's about the right approach. It's about what Allie Casey calls "The Invitation for Communication" which is both a formula and a mindset. You'll learn how to take a deeper look at yourself as the root cause of misunderstandings and how to make the shift to power communicator. Owner, manager, salesperson, entrepreneur or frustrated worker--you will refer to this easy-to-use guide again and again. You will discover how simple it is to: > Ask the right questions to get the information you need to do your job or get others to do theirs. > Keep your composure in sticky situations. > Negotiate a better deal for yourself or ask for a raise. > Become a responsive listener so you can be heard by others. > Make sure the interpretation of your message matches your intention. > Connect your head to your heart when you open your mouth. > Ask the right questions to get yourself hired. > Clarify your expectations to get the results you want from others. > Develop confidence and know what to say in difficult conversations with co-workers, direct-reports or bosses. > Correct a misunderstanding quickly and easily. > Become an assertive communicator that garners respect. > And much more.

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