Sigma performance improvement process. By the same authors of The Memory Jogger(tm) series, this book AND e-book(CD-ROM) set brings both the "Art" and "Science" of Six Sigma and is a great "how-to" book: "How managers can implement it to improve their organization" AND "How teams can improve processes using the DMAIC model." Use it as a training guide, course pre-reader, or handy desktop and computer reference source. The e-book includes everything in the book PLUS has "active" hyperlinks to hundreds of pages of additional resources, definitions, construction steps and examples that allow the reader to dig deeper into information that's comprehensive, yet user-friendly.

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