industry, a gap has begun to be noticed. That gap is the significant number of Lean and Six Sigma applications that are not sustained. That gap is on the people side of Lean and Six Sigma. Sustain Your Gains shows how to close the gap.-Dr. Aubrey C. Daniels Author of Oops: 13 Management Practices that Waste Time & Money (and what to do instead) This book will teach you to: -focus the energy of the 70% people side of Lean-Sigma in a how-to format and from a veteran Lean/Performance consultant Michael McCarthy -how to add Aubrey Daniels International s proven people methodology to your Lean/Sigma initiative, to sustain your hard won gains -make a process improvement last by systematically applying positive reinforcement and other behavior analytic tools Mike's book gives great practical advice on how to gain stronger team participation during a project and how to build reinforcement into your control plans or SOPs. As a project leader you can help your process owners sustain the gains by teaching them HOW. -Jean O'Connell Director, 3M Six Sigma Operations (retired) The Process of Six Sigma works, but only when you incorporate the principles of feedback and positive reinforcement to sustain the improvements. The people will want to achieve the desired results only if you make it visible and rewarding to them.-Bruce Kennedy Vice President Enterprise Strategy, YRC Worldwide

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