effective crisis response work, the most successful crisis responders also think about "doing the right thing" when faced with tough decisions. Crisis Management: Responding from the Heart explores this other dimension of crisis response and gives feelings the same level of importance as procedures. Through practical crisis response models and real-life stories from responders and their spouses, parents, and administrators, readers will discover the strength that comes from doing the right thing. Crisis Management illuminates how responding from the heart has the incredible power to energize the response process and contribute to a positive outcome.

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