Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification
by Terry G. Vavra- List Price: $58.00
- ISBN-10: 0873895002
- ISBN-13: 9780873895002
- Edition: 1st
- Type: Hardcover
- Publisher: Asq Pr
About The Book
Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction... Read more
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