Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification

Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification

by Terry G. Vavra
  • List Price: $58.00
  • ISBN-10: 0873895002
  • ISBN-13: 9780873895002
  • Edition: 1st
  • Type: Hardcover
  • Publisher: Asq Pr

About The Book

Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction... Read more

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