accessible version of the Iveys' bestselling INTENTIONAL INTERVIEWING AND COUNSELING. Ideal for beginning helpers, the Second Edition retains the authors' proven Microskills model of teaching vital interviewing skills step by step. Its multicultural focus reflects the diverse nature of today's society. It also integrates the five systems of helping--person-centered, decisional counseling, brief counseling, crisis counseling, and coaching--and includes new content addressing such critical topics as psychoeducational skills and Internet counseling.

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