programs and services. The New Planning for Results continues that tradition in an all-in-one guide that outlines a tested, results-driven planning process - revamped and streamlined to enable libraries to respond quickly to rapidly changing environments. Nelson's brand new approach focuses on the essential steps necessary to draft a forward-looking plan for any public library, regardless of organizational structure or size. New to this edition is an information-gathering toolkit for performing research and using customer surveys to provide a higher, more responsive level of service. The recommended planning time line has been reduced from eight to ten months down to four months in this edition and the previous twenty-three planning tasks have been combined to make twelve. Dynamic and flexible, adaptable and easy to implement, the planning process reflected here will help libraries, with budgets from shoestring to generous, anticipate and prepare for change. Benefit from improvements to the process based on feedback from librarians around the country as you learn how to: Design a planning process, customized to your setting, with the help of Nelson's do's and don'ts, in-depth case study, and sample forms. Utilize toolkit resources to plan your route, reach consensus, and keep staff informed. Use the 13 workforms to simplify, organize, explain, and implement the process. Gather and present data clearly and effectively to generate community support, Allocate resources based on current and future needs. With the tools in The New Planning for Results, librarians will be equipped to react swiftly by surveying the environment and transforming services to effectively meet changing community needs.

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