"negociacion" meant "dealing with people." Both definitions, though archaic, are right on the mark because the fact is that all dealings between people--whether social or business--constitute negotiation. The Negotiation Toolkit offers a fresh new approach to mastering these two crucial skills. Unlike other books (which just offer basic advice), this hands-on workbook integrates questions and answers, self-assessments, mini-surveys, feedback measures, and action challenges to help readers build personal confidence and negotiating prowess. Readers will learn: * the "golden rule" of negotiation * three fundamental questions of negotiation * when not to negotiate * eight behaviors of star negotiators, and much more. Written in a lively, entertaining style, this book will help anyone--even unnatural negotiators--triumph at the bargaining table.

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