handling every aspect of training, from planning and preparation to writing lesson plans; using games, exercises, and visual aids in the classroom; selling the training function to senior management; negotiating with vendors; and assessing training results. It will help trainers: 1 ** develop and deliver training programs that enhance on-the-job performance ** improve their own leadership and platform skills ** use technology effectively ** deal with training problems like illiteracy, reluctant (or over-eager) participants, budget constraints, and more This "bible of the training industry" includes new chapters on training for teams, on-the-job training, tying training to business needs, and training in technical and sales environments.

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