customer relations. Because their reputation is on the line, these companies must carefully manage partnership agreements, e-procurement solutions, and integrated supply chains to meet the exacting expectations of customers. A strong contract management program is paramount to companies that outsource, paving the way to stronger and more efficient business relationships that enhance, rather than reduce, the bottom line. World Class Contracting can help you gain a thorough understanding of the contracting process. Whether you are buying or selling contracts, this book will prove an invaluable desktop resource. The Fourth Edition of World Class Contracting adds three powerful chapters to the book. The three new chapters include: The Contract Management Senior Executive Assessment Tool, the Contract Management Maturity Model (CMMM), and a comprehensive discussion of Enterprise Contract Management, including independent assessments of six of the leading Enterprise Contract Management Software Applications. In addition, the Fourth Edition includes: Expanded discussion of international contract management issues Expanded review of the leading Contract Management associations NCMA, ISM, & IACCM) Updated discussions of contract management professional certifications Updated Contract Management Forms and Tools

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