when, how and why to use each technique. Concrete examples are provided for each technique, and its application to a wide range of topics is discussed. These include contract negotiation, mediation, confrontation, gatekeeping, focusing, responding to feelings, rewarding effort and achievement, information management and summarizing. Completely revised and updated, this edition includes improved practice exercises, an expanded discussion on the nature of group success, and a new section which relates leadership techniques to group-specific cases.

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