full-color design with more than 435 line drawings, illustrations and photographs Emphasis on procedural steps, quality assessment and safety throughout, via illustrated procedure boxes • pre-examination considerations • technical and safety tips • and phlebotomist alerts End-of-chapter summaries and certification exam-style, multiple-choice questions Coverage of quality assessment (QA) and quality management systems (QMS), including quality system essentials (QSE), total quality management (TQM) and continuous quality improvement (CQI) issues "Technical Tip” boxes to avoid common mistakes Special considerations for pediatric and geriatric patients Covers total quality management (TQM) and continuous quality improvement (CQI) issues, OSHA equipment and safety requirements (safety needle devices and disposal systems)

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