of the art of management, offering clear, concise and realistic step-by-step advice that even the first-time manager can follow with success. The book is peppered with more than 1,200 power tips in a compartmentalized approach to management that will benefit even the most seasoned veteran with its comprehensive content and accessible point-of-view.   An understanding of what makes people perform and how to solve problems that affect performance in the workplace is key to exceptional management technique. All readers will find value in this book's priceless advice on subjects as diverse as greeting overseas business contacts, setting an agenda for a meeting, taking minutes, reorganizing the layout of an office, and holding a brainstorming session.   Fully recognizing that "cookie cutter" solutions simply don't work in today's complex professional world, Heller and Hindle offer options for each topic, allowing the reader to explore them through flowcharts and diagrams. In addition, self-evaluation forms help each individual reader assess their innate ability in each area, in order to focus their energies as they utilize the book. Well-chosen photographs illustrate situations and bring advice to life by demonstrating the personality types and situations described and ensuring that each lesson "clicks" for the reader, guaranteeing results after just one brisk reading.The DK Essential Managers series covers a range of business and management topics and has sold more than two million copies worldwide. Each guide is clearly presented for ease of reference, with visual pointers, tips, and graphics.

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