executives need to get the right answers to their questions--in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record. You'll get practical solutions to your toughest workplace questions such as: * How can I guarantee customer satisfaction? * What questions should I ask in an interview? * How do I deal with an angry employee? * What can I do to overcome resistance to change? * How can I get people to listen to me? * What are the best ways to praise or reprimand employees? * How can I produce an effective presentation? The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More than mere questions and answers, this book offers you concrete models that can be used in almost any management situation. "An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues." --Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms

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